Support
We're here to help. Most questions are answered below — if not, reach out anytime.
Contact us
Email support@livechurchnetwork.com and we'll usually reply within one business day.
When reporting a problem, please include the device or browser you're using and the email tied to your account.
General
I can't sign in.▾
If you've forgotten your password, request a one-time sign-in link from the login screen — we'll email a magic link that signs you in without a password. If your email isn't recognized, your account may not have been created yet; tap Sign Up.
I'm not getting notifications.▾
Check your device notification permissions for Live Church Network in iOS Settings or your browser. Inside the app, open Profile → Notifications to confirm the categories you want are enabled. New notifications also appear instantly in the bell tab when the app is open.
How do I delete my account?▾
Email support@livechurchnetwork.com from the address tied to your account and we'll delete it within 7 days. Account deletion removes your profile, posts, comments, follows, likes, prayer responses, and messages permanently. We comply with applicable retention laws.
How do I report inappropriate content?▾
Tap the three-dot menu on any post, comment, or profile and choose Report. You can also block accounts so you no longer see their content. Our team reviews every report — typically within 24 hours.
Why don't I see any posts on my feed?▾
Your feed populates as you follow churches and people. Open Discover or use the suggestions on your empty feed to follow a few accounts — posts will start showing up immediately.
For church admins
How do I claim my church?▾
On the sign-up screen choose Church Account → Claim My Church. After signup, find your church in Discover and tap Request Ownership. We verify and approve claims within 1–2 business days.
How does Go Live work?▾
Add your weekly schedule under Edit → Schedule & Live. The LIVE badge automatically appears during scheduled service windows in your timezone — no manual tap needed. You can also manually Go Live from the dashboard for special events outside your usual schedule.
Members can't message me — why?▾
Make sure your church is approved (status shows Approved on the dashboard) and that you've added a contact email under Edit → Profile. Members can also reach you through the in-app inquiry form on your church profile.
Can I delete a post a member commented on?▾
Yes. Open the post on your dashboard and tap the three-dot menu → Delete. The post and its comments are removed; members are not notified.